Crisis Supporter


Lifeline WA's crisis supporters aim to prevent suicide, support people in crisis and continue to strive for a community free from suicide.

In Detail


Becoming a Telephone Crisis Supporter is a rigorous process of training, individualised support and mentoring and practice.

There is a stage by stage process and each stage must be passed successfully prior to being able to commence to the next stage as can be seen on the pathway diagram on page 2.

$500 (no GST).  The fee is subsidised and includes all training material. 
This amount is payable at the commencement of the training.

An Overview of the Process  
The following process is listed in order of progression

  1. This Information pack given to the potential student
  2. Attend Information Session
  3. Attend Interview with Lifeline Staff
  4. Complete Enrolment Form
  5. Pay course fees
  6. Commence E-learning
  7. Attend all training sessions
  8. Complete student workbooks (self reflections)
  9. Complete Final Role Play assessments as part of training period
  10. Invitation to Student Placement  (16 hours – 4 x 4 hour assessed shifts on the phone)
  11. Invitation to Probation Period ( 1 year on phones )
  12. Graduation and issuing of Statements of Attainments for core units